Terms and conditions

Orders and order confirmations

All prices are given in Norwegian Kroner including VAT.

When we receive your order an automatic confirmation will be sent to you via e-mail. Please check the details carefully to ensure that your order is correct.

Payment methods

Various payment methods (debit/credit cards via Stripe, bank transfer, etc.) will be available to you depending on your region. For payments via direct bank transfer your order will not be shipped until the funds have cleared in our account.

Delivery time and shipping

We aim to process and ship your order as soon as possible—usually within 5 business days—by the shipping option selected during checkout. If an order is lost or damaged in transit we will provide you with the necessary information to make a claim with the courier. We cannot replace lost or damaged items if you have chosen a shipping option without tracking and/or insurance.

Orders are dispatched from Norway, and for international deliveries we attach customs information about the contents and its value. You are responsible for any customs charges, import duty or similar costs levied as the package is shipped to the specified destination.

Minimum order quantities

Some product variations indended for use in performance may have minimum order quantity restrictions (e.g. Choral Leaflets). Note that the price displayed is per unit.

Cancellations and returns

Please contact us within 30 days if you have received a faulty item. We will then take action to ensure you receive replacement goods or a refund quickly and efficiently.

Many of our products are print-on-demand, and are marked as such on the product pages. They are made to order, and therefore ordinary cancellation and refund policies do not apply. By ordering print-on-demand products and accepting these terms and conditions you agree that we can begin production of the items in your order.

Digitally delivered products cannot be refunded once they have been downloaded.

For other items you may contact us for instructions on returning the goods in an unused and undamaged condition to an address specified by us within 14 days from the day you receive the goods. We will refund the purchase price, but not the delivery costs of your initial purchase. You are also responsible for the return costs.

Applicable law

These terms and conditions will be subject to Norwegian law, and the Norwegian courts will have jurisdiction in respect of any dispute arising from the contract.